DELIVERIES

Deliveries are made by  recorded Royal Mail First Class Post.

Carriage prices cover all mainland UK addresses.  However deliveries to the Scottish Highlands and Islands, Northern Ireland, the Channel Islands, Isles of Scilly, Isle of Wight and the Isle of Man can be arranged for an additional charge please contact Deli Vignette for details.

All address information must be accurate, including the postcode and recipients phone number.  Deli Vignette cannot accept responsibility for late or non-delivery if the quoted address is incorrect.

Deli Vignette offers fast UK delivery.  We only require 2 working days to process and deliver your order.  For example orders placed up to midnight on Monday can be delivered on Wednesday.  We normally have all the items listed on the website in stock.  Occasionally, due to seasonal demand, we have to order the items.  We will contact you and inform you of the lead time or offer you a replacement or cancellation of the order.

Deli Vignette will endeavour to deliver on the requested day but delays may occur at busy periods that are beyond their control.  In the unlikely event of a delay Deli Vignette can provide a Parcel Force tracking number to track the shipment made.

PRICE

All prices on the Deli Vignette website are in Pounds Sterling.  The price per item you will be charged will be the price advertised on their website at the time you place your order, including, where appropriate, all applicable taxes. Deli Vignette reserve the right to modify the price of any item, or any of the contents contained in their gifts or hamper gift baskets, at any time without prior notice. 

In the unlikely event that an incorrect price is shown on their website, Deli Vignette reserves the right to abstain from fulfilling any order at that price.  The customer will be notified by telephone or e-mail informing them of the correct price, and given the choice either to proceed with the order or to cancel that item.

Deli Vignette reserves the right to substitute any items included in hampers with items of similar or greater value, if for any reason those listed on the web site are unavailable.

Deli Vignette uses the word Hamper in a general sense to refer to any container used in which they pack a selection of food and wines. Where baskets or special containers are used, it is clearly stated.

PRODUCT INFORMATION

Some product lines of Deli Vignette may contain traces of either nuts or nut oils. Manufacturers of these products label their packaging within regulation guidelines.

There is only a 95% guarantee that stones are removed from fresh olive product range.

FORCE MAJEURE

Deli Vignette will make every reasonable effort to ensure that we carry out our contract, we shall not, however, be held liable for any loss, damage or delays due to circumstances beyond our control, such as, but not limited to:  Laws and regulations, acts of God, fire, flood, industrial action, judicial action, drought, failure or delays in method of transportation, riots and wars or other cause beyond our control.

ONLINE PAYMENT

Deli Vignette takes payments online by clicking on the ‘Add to Basket’ button by your chosen item. You may view your basket at any time by clicking on the ‘View Basket’ button.  When you have finished shopping you will be directed to the ‘Checkout’ where you will be assisted through the payment process.   Deli Vignette accepts payment by credit and debit card through Paypal.  Paypal and Deli Vignette take your online payment security seriously and at any time you are able to click on this solid yellow padlock in the browser status bar, which indicates that the encryption is taking place, this will also display the certificate details, including issuing company and validity dates. Credit/debit card payments can be made using Visa, Delta, Switch, Mastercard, Solo, Visa Electron, Maestro, American Express and Paypal Credit Card.

Before orders are dispatched, all payments will be processed.  Please ensure that the details you provide are correct.  Deli Vignette will not accept responsibility for any orders not processed due to invalid or incorrect payment details given.

PRIVACY POLICY

We are committed to protecting your privacy. We will only use the information lawfully (in accordance with the Data Protection Act 1998). We only collect information about you for two reasons: 

1. To process your order

2. To provide you with the best possible service

The type of information we will collect about you includes your name, address, telephone number, e-mail address and credit or debit card details.

REGISTERED NAME, ADDRESS & E-MAIL

DELI VIGNETTE  6 Springs Road,  Middleton Junction, Middleton.  Manchester. M24 1QP   Telephone 0161 643 7226 or 07984 4111 74    info@delivignette.com 

DAMAGED GOODS

All goods damaged or lost in transit will be met in full provided that goods are signed for upon receipt as either "unexamined" or "damaged" and the carriers and Deli Vignette are informed immediately and confirmed in writing within three days of delivery.

Damaged goods need to be retained for inspection and it may be necessary to return the items at Deli Vignette’s expense before replacement or refund, this being at our option.  Please ensure returned goods show the full name and address of the sender. Our liability is limited to the selling price of the goods in all cases.

CUSTOMER SATISFACTION

If you are happy with the service you received, or if there are any other items you would like us to stock please let us know. 

If you are not happy, we would like to hear from you so that we can improve on the products and services offered in the future. 

Please click on "Contact Us".

LAW

English law will apply to the contract between us, and the English courts will have jurisdiction in the case of any dispute.

None of the above terms and conditions affects your statutory rights as a consumer.